Thank you for shopping at Bates Bazaar! We take great pride in our unique, alternative, and creepy cute collections. Because our products are custom printed and made-to-order just for you, we handle our returns and exchanges under the specific guidelines outlined below.
1. Damages, Misprints, and Manufacturing Defects
Your satisfaction is our top priority. If your matching set arrives damaged, has a visible printing defect, or contains a manufacturing error, we will gladly send you a 100% free replacement or issue a full refund.
- Timeframe: You must contact us within 14 days of receiving your package.
- Requirements: Please email us at
[YOUR-EMAIL@ADDRESS.COM]with your order number and clear photos showing the issue. You do not need to ship the defective item back to us. [1]
2. Sizing and Exchanges
Since every outfit is custom-made to order at the time of purchase, we cannot offer returns, refunds, or exchanges for incorrect size selection or buyer’s remorse.
To ensure the perfect fit before ordering:
- Please carefully review the Size Chart provided on each product page.
- Keep in mind that our matching sets are sold together in the same size (tops and shorts cannot be mixed).
- Please allow for a 0.5″ – 1.2″ variance due to manual measurement.
3. Lost or Undelivered Packages
- Wrong Address: If a package cannot be delivered because you provided an incorrect or incomplete shipping address at checkout, the customer will be responsible for the cost of reshipping the item once it is returned to our facility.
- Lost in Transit: If your tracking number shows that your package has been lost in transit and never marked as “Delivered,” please contact us within 30 days of the estimated delivery date, and we will arrange a free replacement shipment.
4. How to Request Assistance
If you experience any issues with your order, please reach out to our support team:
- Email:
support@batesbazaar.com - Response Time: We typically respond to all inquiries within 24–48 business hours.